Q: Are you manufacturer factory or trading company?
A: We are facory with 10+ years production experience. And our product has LED strip, LED profile, LED tube light , LED rope light ,LED spot light , LED bulb light.
Q: What is the main market for Leomay?
A: We are selling more to EU and North America because the markets have high quality standard for LED products. The rate stands our turnover up to 70-80%. But other new markets are increasing demand of the new Leomay LED technology. We are also optimistic about the markets for other American and Asian regions.
Q: Do you have warranty for products?
A: Yes, we have 2 years, 3 years and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Leomay engineers, customers can ship back the damage parts and replace new items with the transportation charged being paid by us.
Q: What is Leomay lead time for LED Strip?
A: The sample order lead time will be 3-5days .The bulk order lead time will be 10-12days
Q: Is it OK to print my logo on flexible led strip light?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. And this service is free for you.
Q: Can Leomay do custom assembly or offer OEM product?
A: Yes we can. Leomay has gained a lot of experience on OEM assembly of LED strip lighting. The LED strips can have different size, layout, customer logos and labels.
Q: Do you have any MOQ limit for flexible led strip light ?
A: For our standard products, there is no MOQ. 1pc for sample checking is available,but the customers have to pay the freight cost.
Q: What led do you use?
A: We use imported leds such as Cree, Epistar, Seoul, Nichia, Sumsung, Sanan, and so on. It depends on our client to decide which brand to use.
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly,during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q:How to do the payment?
A: After you confirm our PI, You can pay through T/T (HSBC bank) and Paypal, Western Union,money gram or pay by credit card.
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